Legal
Copyright Complaints
If you are a rights holder or their representative and believe material on hack.sale infringes your rights, this page describes the working procedure. It is short and free of ceremony for its own sake: the clearer the notice, the faster the outcome.
1. Where to send it
Send notices to the legal contact address listed on the Contacts page. Use a subject line of “Copyright complaint” plus the name of the material concerned.
Chat, Telegram and Discord will accept your message, but a complaint is only reviewed on its merits when it arrives in writing by email — verifiable links and attachments are needed.
2. What to include
For a notice to be actionable it should contain:
- Who is writing — your name or the name of the organisation, and in what capacity: rights holder or representative.
- Authority to act, if you are not the rights holder: a power of attorney, an agreement or equivalent proof.
- Exact page addresses on hack.sale that you consider infringing. Addresses, not a general statement that “your site has our material” — without links the notice comes back with a request for them.
- What is infringed — which protected subject matter is involved: a trademark, an image, a text, a program, a design element.
- Proof of rights — a registration, a dated publication, a contract, or a link that lets the claim be verified.
- A good-faith statement: that you act in good faith and the information given is accurate.
- A contact address for our reply.
3. Timing
| Stage | Time |
|---|---|
| Acknowledgement of receipt | up to 3 working days |
| Substantive reply | up to 10 working days from a complete notice |
| Request for missing details | immediately, saying what is missing |
The clock starts from a complete notice. If links or proof of rights are missing, we say so, and the period restarts once the missing pieces arrive.
4. What happens to the disputed material
Clear-cut infringement — protected material used, rights verified, nothing to argue about. It comes down immediately, without waiting for the correspondence to conclude. Arguing about the obvious costs more than removing it.
Genuinely disputed — the matter needs examination. Access to the material is restricted while it is reviewed, and a product page is taken off sale if necessary. That is a precaution for the duration of the review, not an admission of infringement.
Not substantiated — the material is restored and the complainant receives a reasoned reply. Both sides are told the outcome.
5. What we can and cannot do
Can: remove material from our pages, take a product off sale, drop a mention, correct a description, or end a relationship with a partner seller.
Cannot: affect a third-party site we link to, delete anything from someone else’s infrastructure, disclose third-party data without lawful grounds, or arbitrate between two rights holders disputing with each other.
A note on game names. Publishers’ names, trademarks and logos appear here solely for identification, so a buyer can tell which game a product is for. The Site is not affiliated with any publisher and does not act on anyone’s behalf. Such use implies no endorsement, partnership or association.
6. Counter-notices
If material was removed and you believe the removal was wrong, write to the same address with grounds for your right to use the material and a contact address. Counter-notices are reviewed on the same timetable — up to 10 working days.
7. Bad-faith notices
Notices sent to remove a competitor rather than to protect a right are rejected. A pattern of knowingly baseless complaints is grounds to end the correspondence and to pass the material on where appropriate.
8. Changes
The version published here is the one in force, with its date in the header. Related documents: Terms of Service and Legal Information.