Terms of Service

These Terms set out what you get when you buy from hack.sale (the “Site”), what we owe you, and what you owe us. They are written in plain English on purpose — a document nobody can read protects nobody.

Three companion documents form one set with this one: the Refund Policy, the Disclaimer and the Privacy Policy. Where wording differs, the specific document wins: refunds are settled by the Refund Policy, risk by the Disclaimer.

1. The offer, and how you accept it

Listing a product with a price is an offer. You accept it by paying for an order, and acceptance takes effect the moment the payment service confirms the payment. From that second the obligations below are live for both sides.

No account is needed. The Site has no registration, no user profiles and no login — pressing the buy button on a product page is the whole process.

You must be old enough to enter into a contract on your own where you live. We cannot verify that technically and rely on you telling the truth.

2. What you are buying

The subject of the sale is a key or a file granting access to software written by a third-party developer. We did not write that software, we take no part in developing it, and we cannot change what it does.

The feature list on a product page is compiled from the developer’s own material and checked as far as we reasonably can. It describes the product as of publication. A developer may add features, remove them, pause the product or shut it down at any time without consulting anyone. A published feature list is a description, not a promise of permanence.

Everything here is digital. There is no shipment, no physical medium and no packaging; the handover is the key itself.

3. Payment

Payments are handled by Digiseller, an independent payment service. Checkout happens on their side, with their methods and under their rules. The Site therefore:

• never receives or stores your payment credentials;
• does not choose the payment methods offered or the fees applied;
• does not issue invoices outside the Digiseller interface and never asks for a direct transfer.

The binding amount is the one shown on the payment page when you confirm the order. Prices on product pages refresh automatically and can occasionally lag by a few minutes; any discrepancy is resolved in favour of the price you saw at checkout.

Some listings are sold by partner sellers. There, the button takes you to the partner’s platform and the partner is your counterparty — see Legal Information.

4. Delivery

Most items are delivered automatically: the key appears on your order page as soon as payment clears, with no human in the loop.

Some items are delivered manually, after the seller confirms the order. That is always stated on the product page before purchase. Manual delivery takes anywhere from minutes to a few hours depending on the time of day, and the stated windows are the real ones rather than optimistic ones.

If payment cleared and nothing arrived, contact support with your order number. These cases go to the front of the queue.

5. What the Site undertakes to do

• Deliver the item you paid for — the one named in the order.
• Provide the installation and setup information we actually have.
• Review any disputed case within the time stated in section 9.
• Never publish claims about performance or undetectability that we know to be false.

6. What you undertake to do

• Check system requirements and compatibility before paying; they are published on the product page.
• Not resell, publish or otherwise distribute the keys and files you receive.
• Not unpack, decompile or modify the software supplied.
• Not pass access to anyone else unless the developer explicitly allows it.
• Not use the Site for anything unlawful where you are.

7. Abuse

We may refuse service and decline to review a disputed case where we find attempts to obtain goods for free, to reverse a payment after the key has been used, to bulk-buy listings for resale, or to reach closed sections and infrastructure of the Site.

Filing a chargeback after a key has been delivered and activated is treated as abuse, not as a quality dispute. The proper route for a genuine dispute is the Refund Policy.

8. Intellectual property

The text, structure, layout and selection of material on the Site belong to its owner. Lifting whole sections for republication elsewhere is not permitted.

Game names, trademarks and logos belong to their respective owners and appear here purely so a buyer can tell which game a product is for. The Site is not affiliated with any game publisher. Rights holders should follow the procedure in Copyright Complaints.

9. Disputes

Disputes start as correspondence. Send your claim to the address on the Contacts page with your order number and a description of what happened. We answer within 10 working days; in practice the first reply arrives much sooner.

If correspondence fails to settle the matter, the dispute proceeds under applicable law as described in Legal Information.

10. Changes

These Terms may change. The version published on this page is the one in force, and its revision date is shown in the header. Orders already paid for are governed by the version in force when they were paid — changes are never retroactive.